FAQ
ANSWERS TO YOUR QUESTIONS
How Long Will It Take To Get My Package?
• Processing time: Order verification, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and e-Packet process the orders, which takes an additional 2–4 days. • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–40 business days. US orders are shipped by e-Packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
What Payment Methods Are Accepted?
• Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. • Trendzdom features a Fast Checkout option, allowing you to securely save your credit card details. • PayPal: Shop easily online without having to enter your credit card details on the website. • Your account will be charged once the order is completed. To register for a PayPal account, visit paypal.com. • our website is protected with the most secure encryption available. Your privacy is important to us, and this encryption ensures that your information stays private, safe, and secure.
How can I return my order?
• We accept exchanges or returns for store credit within 60 days from the order’s delivery date (with the exception of final sale items). We only accept items in new condition with original tags attached. For our complete return policy and additional details please refer to our Refund Policy page.
I have a question about my order, what should I do?
• Get in touch! Drop us an E-Mail at Support@rikplace.com, We’re here at 8:00 am to 7:00 pm Eastern. We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us. Plus, we’re nice and somewhat fun.
Can I change or cancel my order?
• We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your OV starts making moves. Send us a note as soon as possible at Support@rikplace.com.
What should I do if my order hasn't been delivered yet?
• Shipments may be subject to delays due to customs, regions, and national holidays. If you have yet to receive your order within 40 business days for parcels, or your estimated delivery date has passed, please contact us at Support@rikplace.com.
Do I need an account to place an order?
• The account is optional But Creating a customer account allows you to: easily access your current order details and history, store multiple shipping and billing addresses, and save payment information allowing faster checkouts.